Policies & Documents

Welcome to your go-to resource for RouteSmart agreements, compliance information, privacy & security information, and system status.

Product Policies

RouteSmart RaaS Agreement

RouteSmart Online Agreement

Fair Usage Policy

System Integrator Agreement

Service Level Agreement for Hosted Solutions

Technical Support Services Policy

3rd Party Technology Terms & Conditions - Esri

3rd Party Technology Terms & Conditions - HERE

Product Life Cycle

Product Life Cycle Policy

Product Compatibility Chart

Product Life Cycle Status


SOC 2 Compliance

Data Processing Agreement CCPA-GDPR


Privacy Policy

Application Server Status

This page offers uptime performance information for the RouteSmart application servers. The status page will indicate the current status of each server along with any incidents currently being tracked. The site also provides a list of past incidents.